Privacy Policy

1. Who we are

Hamwatan Language Solutions ("Hamwatan", "we", "us") provides interpreting, translation and related language services. This policy explains how we collect, use, protect and share personal information when you visit this website, request a quote, place an order, or send us documents.

2. Information we collect

We collect only what we need to respond to you and deliver your work:

• Contact details: name, email address, phone number and mailing address.
• Request details: the service you need, languages, dates, location and notes you choose to share.
• Documents you send us for translation or interpreting preparation.
• Payment records: the order reference and amount. We do not store full card numbers.
• Technical data needed to keep the site secure, such as basic browser information.

3. Health and identity information

Some documents we receive contain health information or identity details. We treat these as sensitive. Please do not include medical details, patient names or case information in website forms or emails. We will request them through a secure channel after you book.

4. How we use your information

We use your information to:

• Respond to requests and provide quotes.
• Schedule and deliver interpreting and translation services.
• Process payments and keep order records.
• Meet legal, tax and accounting obligations.
• Keep our website secure and improve it.

5. Sharing

We do not sell your personal information, and we do not share it for marketing. We share information only with:

• Linguists and staff who work on your order, and only under written confidentiality agreements.
• Service providers who help us run the business, such as our payment processor, form service, email and file storage providers, under contracts that protect your information.
• Authorities, when the law requires it.

5A. Text messages (SMS)

If you give us your mobile number and agree to receive text messages from Hamwatan Language Solutions, we use it only to reply to your request and to send order or booking updates you asked for. Your mobile number and your consent to texts are never shared with third parties or affiliates for marketing or promotional purposes.

Reply STOP to any text to stop receiving messages. Reply HELP for help. Message and data rates may apply. You can also ask us to stop texting you by contacting us at the mailing address or email shown in our footer.

6. Healthcare documents (HIPAA)

When we work for a hospital, clinic or other covered entity, we act as a business associate. We follow the HIPAA Privacy and Security Rules for that work, sign a Business Associate Agreement with each covered client, and limit access to people who need it for the job.

7. Keeping your documents secure

We protect information with encryption in transit (HTTPS), access controls, multi-factor authentication, restricted storage folders, audit logs and staff training. Secure download links expire, and we delete working files after the agreed retention period.

8. How long we keep information

We keep contact and order records for as long as needed for our business and legal obligations. Documents you send us are kept only as long as needed for your order, and are deleted 90 days after your project closes, unless you ask us to keep them longer or delete them sooner.

9. Your choices and rights

You may ask us to see, correct or delete your personal information, or to limit how we use it. We will respond within a reasonable time. Some information must be kept for legal reasons. To make a request, contact us at the address on the contact page.

10. Breaches

If a security incident affects your information, we will investigate, take steps to limit harm, and notify you and any required authorities as the law requires.

11. Cookies and this website

We use only the technology needed for the website to work, such as remembering your language and cart. We do not use advertising trackers on this website.

12. Changes to this policy

We may update this policy. The date at the top of the policy shows when it last changed. Continued use of the website after a change means you accept the updated policy.