Terms of Use

1. Acceptance

By using this website, requesting a quote, or placing an order, you agree to these terms. If you do not agree, please do not use the website.

2. Quotes and prices

Prices shown on the website are estimates. A quote is valid until we confirm your order in writing. Prices for complex, multi-document, or on-site work are confirmed after we review the scope. Rush delivery adds 50 percent.

3. Orders

Adding a service to your cart is a request, not a purchase. We confirm availability and the final price by email. You pay only after you accept the confirmed price, through the payment link we send. We may decline an order that we cannot complete, including one that involves content we are not permitted to handle.

4. Your responsibilities

You agree to:

• Provide accurate contact and order details.
• Send only the documents and information needed for the service, and confirm that you have the right to share them.
• Provide clear copies of documents, with every page and stamp visible.
• Tell us about any deadline, accessibility need or special requirement in advance.

5. Quality and accuracy

We translate exactly what a document says and do not add information. Certified translations include a signed statement of accuracy. Quality is measured against the written order and the confirmed scope. If a document is unclear or illegible, we mark the unclear part and tell you.

6. Acceptance by organizations

We do not guarantee that a particular agency, court, school or employer will accept a translation. Acceptance is decided by the receiving organization.

7. Confidentiality

We keep your information and documents confidential as described in our Privacy Policy. Our linguists sign confidentiality agreements before they work on your order.

8. Intellectual property

You keep the rights to the documents you send us. Translations are prepared for your use, and you may use them for the purpose stated in your order. The website content, logo and design belong to Hamwatan.

9. Limitation of liability

To the extent the law allows, our total liability for any claim is limited to the amount you paid for the service concerned. We are not liable for indirect or consequential losses, or for decisions made by third parties based on a translation.

10. Refunds and cancellations

Refunds and cancellations are governed by our Refunds and Cancellations policy, which forms part of these terms.

11. Governing law

These terms are governed by the laws of the Commonwealth of Virginia and applicable federal law. Disputes are handled first by good-faith discussion. Where the law requires, you may also use the courts or dispute services available to you.

12. Changes

We may change these terms. Changes apply to orders placed after the updated terms are posted.