Refunds and Cancellations

1. Our mistakes

If an error is ours, we correct it at no charge. If we cannot correct it, we refund the amount for the affected work.

2. Interpreting bookings

Cancel at least 24 hours before the booking for a full refund.

• Cancellations with less than 24 hours notice are billed at the 2-hour minimum.
• No-shows are billed for the full booked time.
• Mileage and parking already incurred are billed at cost.

3. Translation and document services

Cancel before work begins for a full refund.

• Once work has started, you pay for the work completed, based on the pages or words translated.
• Certified translations that are complete and accurate are not refundable.
• Mailed copies are refunded only if they were not sent.

4. On-demand services and partnerships

For projects, cancellations are governed by the written agreement for that project. Monthly partnership plans may be cancelled with 30 days notice in writing. Hours used are billed for the month in which they were used.

5. Payment method and refund time

Refunds go back to the original payment method within 10 business days after we approve them. Bank processing times may vary.

6. How to request a refund or cancellation

Send your request with your order reference to the email on the contact page. We confirm receipt within two business days and tell you the outcome in writing.

7. Disputes

If you disagree with a decision, please tell us in writing. We will review the case and reply within 10 business days.